Menu
Your Cart
0

Terms & Conditions

Payment Terms

  1. Payment is preferred using Credit or Debit Cards by our default payment provider Pay Pal style shopping basket.
  2. It is not essential for you to have a Paypal account – all major Credit and Debit cards accepted.
  3. We do not accept payment by cheque, postal order or cash.  Please vitalitymedico.co.uk if you wish to use these methods of payment.
  4. If you wish to pay by any other means please also contact us: info@vitalitymedico.co.uk

Glossary of Terms

We: refers to vitalitymedico.co.uk

You, buyer, and customer: refers to any person entering into a contract to purchase an item from vitalitymedico.co.uk

Paypal refers to Paypal Payment Services, vvi medical’s preferred payment provider.  For more information please refer to our "About Paypal" links above or visit www.paypal.co.uk for the UK or www.paypal.com for the rest of the world.

Postage Terms And Conditions

PLEASE REMEMBER – ALL ITEMS ARE SENT IN PLAIN PACKAGING – YOUR PRIVACY IS OUR CONCERN

  1. We normally use Royal mail First Class Recorded Delivery for out posts. The prices may vary depending on weight and price of the item/items. 
  2. Postage to Europe and the Rest Of The World will be by Royal Mail Airmail. 
  3. Tracking details will be uploaded to accounts with 24 hours of dispatch.
  4. Dispatch is usually within 2 working day, however at busy times this may be extended 4 working days.
  5. UK items are usually delivered to the customer within 2 working days from dispatch.
  6. European items are usually delivered to the customer 5-7 business days from dispatch.
  7. Items destined for the Rest of the World are usually delivered to the customer 10-14 days from dispatch.
  8. Please remember that times stated here are only a guide and delays in dispatch and delivery are possible.
  9. If you have any special delivery requirements - including requests to use specific carriers or services please email us at: info@vitalitymedico.co.uk 
  10. For more information on our info@vitalitymedico.co.uk Shipping please click here: https://www.vitalitymedico.co.uk/shipping
  11. All returns are done so at the buyers expense, no return postage will be paid for by us.

Glossary of Terms

We: refers to vitalitymedico.co.uk

You, buyer, and customer: refers to any person entering into a contract to purchase an item from vitalitymedico.co.uk

Postage: refers to the third party method of transportation and delivery that vitalitymedico.co.uk uses to distribute products.

Warranty Terms And Conditions

  1. Purchasing any one or multiple combinations of our items constitutes an acceptance of these terms on the part of the buyer.
  2. Warranty is strictly 12 months.
  3. Warranty starts from 00:01 on the day after completion of payment through Paypal, and finishes at 23:59 hours on the365th (or 366th in a leap year).
  4. Times given in Section 2 (above) are times the customer has to communicate a problem to info@vitalitymedico.co.uk
  5. A request for photographic qualification of any breakage may be requested via email. vitalitymedico.co.uk reserves the right to refund, replace parts or replace entire kits at their discretion, taking into account the breakage or failure.
  6. A refund will only be given in the case that items are discontinued and are no longer available but we will also use our discretion.
  7. vitalitymedico.co.uk reserves the right to exceed and increase terms of this warranty – i.e. increase levels of cover during the 12 months.
  8. vitalitymedico.co.uk reserves the right to replace faulty items with items of greater value and, or greater functionality.
  9. Customers statutory rights are unaffected by these terms.

Returns / Refunds

If you decide to change your mind you must inform us within 7 days of receiving your order and refunding arrangements can be made less reasonable shipping and handling costs.

Glossary of Terms

We: refers to vitalitymedico.co.uk

You, buyer, and customer: refers to any person entering into a contract to purchase an item from vitalitymedico.co.uk

Warranty: refers to 12 months of support and parts replacement from vitalitymedico.co.uk

Statutory rights are governed by English law, and English law will apply in all dispute cases.